Updated Date: July 22 2025
These Terms of Service ("Terms") are a binding legal agreement between you ("Customer," "you," or "your") and MEGA ("Company," "we," "our," or "us"). By using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.
1. Eligibility & Account Responsibility
You must be at least 18 years old and capable of entering into a legally binding agreement. If you’re using our services on behalf of an organization, you represent and warrant that you have authority to bind them.
You are responsible for maintaining the security of your account credentials. Notify us immediately if you suspect any unauthorized use.
2. Services Provided
We provide access to a web-based platform that uses artificial intelligence and other technologies to assist with marketing such as SEO and Paid Ads.
We may offer optional beta features. These are provided “as is” with no guarantee of stability or accuracy.
We reserve the right to modify, suspend, or discontinue services at any time, without liability to you.
We provide a full-service, AI-powered digital marketing platform designed to help businesses grow across search, social, and paid channels. Our platform combines cutting-edge artificial intelligence with marketing best practices to deliver scalable, high-performing strategies without the traditional agency overhead.
2.1. AI-Powered SEO Services
- Automated keyword research and clustering based on industry and competitive signals
- On-page SEO updates
- Technical SEO audits, monitoring and fixes
- Local SEO optimization
- Automated backlink outreach and tracking
- Competitor SEO analysis and benchmarking
- Minimum 20 blog posts every month
- Programmatic seo
- SEO strategy work
- Conversion optimization
- LLM placement
2.2. Paid Advertising Management
- Strategic direction, implementation solutions, creative design, campaign management, performance optimization and weekly reporting
- Campaign creation, optimization, and budget allocation across Google Ads, Meta Ads, and other major platforms
- Ad copy and creative variants for A/B testing
- Audience segmentation and targeting
- Cross-platform budget management and attribution analysis
3. Data Ownership and Usage
- You retain ownership of all data you upload and all content generated through your authorized use of the services (“User Data”).
- We do not claim ownership of your data but require a license to use it solely to provide and improve the service.
- We retain ownership of all intellectual property related to the platform, models, and underlying systems.
4. Subscription, Billing & Cancellation
4.1 General Billing Terms
- All fees are listed in U.S. dollars unless otherwise stated.
- You authorize us to charge your selected payment method (credit card, bank account, or other approved method) for all recurring charges, subscription renewals, and outstanding balances.
- Canceling your payment method (e.g., credit card or bank account) does not cancel your financial obligation.
- We do not provide refunds under any circumstances.
- We may use third-party collections services, legal processes, or report delinquencies to credit bureaus to recover unpaid balances.
4.2 Monthly Subscriptions
- By selecting a Monthly Subscription, you agree to a month-to-month commitment.
- Monthly subscriptions auto-renew unless canceled with at least 30 days’ prior written notice.
- If your payment method is declined, revoked, or otherwise canceled, you remain fully liable for all unpaid months.
- Invoices may be issued for any outstanding amounts due unless cancellation notice is properly provided.
- Failure to make a payment may result in suspension or downgrade of your access, but this does not relieve you of your contractual obligation.
- You must notify us in writing if you change or cancel your payment method.
4.3 Annual Subscriptions
- By selecting an Annual Subscription billed monthly, you agree to a 12-month minimum commitment.
- By selecting an Annual Subscription billed upfront, you agree to pay for the entire 12-month period at the start of the term.
- Canceling your payment method does not cancel your obligation to complete your annual commitment.
- You remain fully liable for all unpaid amounts if your payment method is declined, revoked, or otherwise canceled.
- Invoices may be issued for any outstanding amounts due under your annual agreement.
- Failure to make a payment may result in suspension or downgrade of your access, but this does not relieve you of your contractual obligation.
- You may prepay your remaining annual balance at any time to avoid future monthly charges.
- You must notify us in writing if you change or cancel your payment method.
4.4 Refund & Credit Policy
- Refunds are only available if you cancel within 24 hours of your initial payment.
- After 24 hours, all fees are non-refundable.
- No credits or prorated refunds are issued for unused time, partial months, or early termination.
- Prepaid fees (including annual subscriptions) are non-refundable.
4.5 Dispute Policy
- All billing concerns or cancellation requests must be addressed directly with us in writing at agents@gomega.ai.
- Filing a chargeback or payment dispute through your bank or payment provider without first contacting us constitutes a breach of this Agreement.
- We reserve the right to suspend or terminate your account and/or pursue collection and legal remedies if you initiate a chargeback or payment dispute in violation of this policy.
- By agreeing to these terms, you acknowledge that you have read, understood, and accepted our billing, refund, and dispute policies, and that you will not use a payment dispute as a substitute for following our cancellation process.
5. Acceptable Use
You agree not to:
- Use the service for illegal, harmful, or fraudulent activities
- Violate intellectual property rights
- Circumvent usage restrictions, rate limits, or access controls
- Attempt to reverse engineer or clone the service
We may suspend or terminate your account for violations.
6. Third-Party Services & Dependencies
Some features rely on third-party services (e.g., OpenAI, Google, etc.). We are not responsible for their availability or changes to their APIs, pricing, or terms.
Use of these services is subject to their respective terms.
7. Service Availability & Uptime
We strive for 99.9% uptime but do not guarantee uninterrupted service. Downtime for maintenance or outages does not entitle you to compensation.
If you are on an enterprise plan with an SLA, separate terms may apply.
8. AI Output & Content Responsibility
Content generated by our AI models is not guaranteed to be accurate, legal, or appropriate.
You are solely responsible for reviewing and validating generated content before use. We are not liable for damages caused by reliance on such content.
9. Support
We provide standard support via email during business hours. Premium support may be available under a separate agreement.
10. Disclaimer of Warranties
The service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages. Our total liability is capped at the amount you’ve paid us in the 12 months prior to the event.
12. Indemnification
You agree to defend, indemnify, and hold harmless the Company from any claims, liabilities, damages, and expenses arising from your use of the services, User Data, or violation of these Terms.
13. Termination
We may terminate or suspend your access at any time for cause. You may cancel by giving 30 days’ written notice to support.
Upon termination, all rights granted to you cease. Data will be retained or deleted according to our data retention policy.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of [State/Country].
All disputes will be resolved by binding individual arbitration, waiving class actions. You may opt out of arbitration by notifying us in writing within 30 days of first accepting these Terms.
15. Entire Agreement
These Terms constitute the full agreement between you and us and supersede any prior agreements. We may assign these Terms without your consent.
