Terms of Use

1. Eligibility and account responsibility

You must be at least 18 years old and capable of entering into a legally binding agreement. If you use our services on behalf of an organization, you represent and warrant that you have authority to bind that organization.

You are responsible for maintaining the security of your account credentials. Notify us immediately if you suspect unauthorized use.

2. Services provided

We provide a web-based platform that uses artificial intelligence and other technologies to assist with marketing, including SEO, paid advertising, lead conversion, and website development.

We may offer optional beta features. Beta features are provided as is, without a guarantee of stability or accuracy.

We may modify, update, suspend, discontinue, or amend services, subscription plans, features, pricing, policies, or these Terms to the fullest extent permitted by law. Continued use after an update constitutes acceptance of the revised Terms.

MEGA is a full-service, AI-powered digital marketing platform designed to help businesses grow across search, social, and paid channels. We combine artificial intelligence with marketing practices to deliver scalable strategies without traditional agency overhead.

2.1 AI-powered SEO services

• Automated keyword research and clustering based on industry and competitive signals.

• On-page SEO updates.

• Technical SEO audits, monitoring, and fixes.

• Local SEO optimization.

• Automated backlink outreach and tracking.

• Competitor SEO analysis and benchmarking.

• A minimum of 20 blog posts every month where included in the selected service.

• Programmatic SEO, SEO strategy, conversion optimization, and LLM placement.

2.2 Paid advertising management

• Strategic direction, implementation, creative design, campaign management, performance optimization, and reporting.

• Campaign creation, optimization, and budget allocation across Google Ads, Meta Ads, and other platforms.

• Ad copy and creative variants for testing.

• Audience segmentation and targeting.

• Cross-platform budget management and attribution analysis.

2.3 Website development services

• Project planning and UX/UI design.

• Web development and site deployment.

• Hosting services.

• Content creation, including copywriting and image generation.

• Search and conversion optimization.

• Testing and quality assurance.

• Ongoing site maintenance.

3. Data ownership and usage

You retain ownership of data you upload and content generated through your authorized use of the services ("User Data"). We do not claim ownership of User Data, but you grant us the rights necessary to provide and improve the services. We retain ownership of intellectual property related to our platform, models, and underlying systems.

For Website Management Services, we retain ownership of underlying code, architecture, and proprietary design or theme elements created and provided by us. Company-created intellectual property is licensed to the Customer until payment of the Website Buyout Fee described below or revocation of the license.

This clause does not apply to pre-existing Customer intellectual property or third-party licenses or themes used during the service term.

4.1 General billing terms

• All fees are in U.S. dollars unless otherwise stated.

• You authorize us to charge your selected payment method for recurring charges, renewals, and outstanding balances.

• Canceling a payment method does not cancel your financial obligation.

• Except as expressly stated in these Terms, fees are non-refundable.

• We may use collections services, legal processes, or credit reporting to recover unpaid balances where permitted by law.

4.2 Recurring billing, renewal, and cancellation

By selecting a subscription plan, you agree to recurring billing at the interval disclosed during checkout, which may be monthly, quarterly, biannual, annual, or another stated interval.

Subscriptions renew automatically unless you submit a written cancellation request to agents@gomega.ai at least thirty days before the next renewal date.

If notice is received fewer than thirty days before renewal, month-to-month subscriptions incur one final monthly billing cycle. Quarterly, biannual, annual, and other prepaid plans incur a prorated final charge equal to thirty days of service at the applicable monthly rate.

The final period covers campaign wind-down, reporting, integration removal, website management transition, and service offboarding. Cancellation prevents future renewals after the notice period but does not reverse charges for active periods, completed work, or services already rendered.

A failed, revoked, or canceled payment method does not remove responsibility for valid outstanding amounts. Failure to pay may result in suspension, downgrade, or termination without relieving payment obligations.

4.3 Refund and credit policy

• Refunds are available only if you cancel within 24 hours of your initial payment.

• After 24 hours, fees are non-refundable.

• No credits or prorated refunds are issued for unused time, partial months, or early termination.

• Prepaid fees, including annual subscriptions, are non-refundable.

4.4 Dispute policy

Billing concerns and cancellation requests must first be addressed directly with us in writing at agents@gomega.ai. Filing a chargeback or payment dispute without first contacting us constitutes a breach of these Terms.

We may suspend or terminate an account and pursue available collection or legal remedies if a chargeback or payment dispute is initiated in violation of this policy.

4.5 Service delivery and acknowledgement

MEGA's services are ongoing, time-based marketing, software, consulting, website management, AI-powered automation, and advertising management services performed throughout the subscription term.

Services begin upon successful payment, account activation, onboarding initiation, or allocation of MEGA resources to the Customer account, whichever occurs first.

Services are considered rendered when MEGA allocates personnel, systems, software, infrastructure, AI tools, advertising resources, onboarding resources, account management resources, or operational capacity; begins onboarding, configuration, integrations, campaign preparation, technical setup, research, analysis, strategy, reporting, monitoring, optimization, consulting, or implementation; provisions access to platforms or systems; or otherwise commits labor, time, tools, or operational resources to the account.

Services may be performed through automated or AI-powered systems, backend processes, integrations, monitoring, reporting, internal workflows, technical infrastructure, or manual professional services. Work may occur without direct Customer interaction or immediately visible deliverables.

The absence of immediate rankings, leads, traffic, sales, advertising performance, or customer usage does not mean services were not rendered. MEGA's operational, communication, analytics, implementation, project management, platform, advertising, SEO, and technical records may serve as evidence of services rendered.

4.6 Marketing performance and service expectations

SEO, advertising management, website development, AI-powered tooling, consulting, and related marketing services are provided on a commercially reasonable efforts basis. Performance varies by customer, industry, platform, advertising environment, and market conditions.

MEGA does not guarantee search rankings, keyword positions, website traffic, leads, conversions, sales, revenue, advertising performance, return on advertising spend, account growth, or any other specific business outcome.

Performance may be affected by search and advertising algorithms, competitors, advertising budgets, customer response times and operations, third-party platform policies, market conditions, seasonality, website condition, and customer materials or approvals.

Services are not considered deficient, ineffective, not as described, or unrendered solely because desired results were not achieved. Specific outcomes are not conditions precedent to payment obligations. MEGA's obligation is to perform the agreed services in a commercially reasonable manner, not to guarantee a particular result.

4.7 Website buyout and transfer of ownership

For Website Management Services, MEGA retains ownership of website assets unless a buyout is completed. The Website Buyout Fee is $2,000, except that the fee is $0 after six or more continuous months as a Website Agent customer.

After payment of the applicable buyout fee, or completion of the six-month term, we will transfer website files, the database, and associated design rights. The Customer retains ownership of its custom domain name.

After transfer, the Customer is responsible for hosting and maintenance. If Website Management Services end without a buyout, rights to the website remain with MEGA. We may suspend service and take the website offline after 72 hours' notice.

5. Acceptable use

We may suspend or terminate access for violations of these requirements.

• Do not use the services for illegal, harmful, or fraudulent activities.

• Do not violate intellectual property rights.

• Do not circumvent usage restrictions, rate limits, or access controls.

• Do not attempt to reverse engineer or clone the services.

6. Third-party services and dependencies

Some features rely on third-party services, including OpenAI, Google, advertising platforms, analytics providers, and other integrations. We are not responsible for their availability or changes to their APIs, pricing, policies, or terms. Your use of those services is subject to their respective terms.

7. Service availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. Maintenance or outages do not entitle you to compensation. Separate service-level terms may apply to an enterprise plan.

8. AI output and content responsibility

Content generated by AI models is not guaranteed to be accurate, legal, or appropriate. You are responsible for reviewing and validating generated content before use. We are not liable for damages caused by reliance on generated content.

9. Support

Standard support is available by email during business hours. Premium support may be available under a separate agreement.

10. Disclaimer of warranties

The services are provided as is and as available. To the fullest extent permitted by law, we disclaim express and implied warranties, including merchantability and fitness for a particular purpose.

11. Limitation of liability

To the fullest extent permitted by law, MEGA is not liable for indirect, incidental, special, or consequential damages. Our total liability is limited to the amount you paid us during the twelve months before the event giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless MEGA from claims, liabilities, damages, and expenses arising from your use of the services, User Data, or violation of these Terms.

13. Termination

We may terminate or suspend access for cause. You may cancel by giving thirty days' written notice. When the services end, rights granted to you cease and data is retained or deleted according to our retention practices. Website ownership and transfer remain subject to Section 4.7.

14. Governing law and dispute resolution

These Terms are governed by the laws of New York. Disputes will be resolved through binding individual arbitration and class actions are waived. You may opt out of arbitration by notifying us in writing within thirty days of first accepting these Terms.

15. Entire agreement

These Terms are the complete agreement between you and MEGA concerning the services and supersede prior agreements on the same subject. We may assign these Terms without your consent.

16. SMS and text messaging

By providing your phone number and opting in through our website, booking form, or by texting START to our business number, you consent to recurring text messages from MEGA. Messages may include responses, appointment confirmations, follow-ups, reminders, and service communications.

Message frequency varies and message and data rates may apply. Reply STOP to cancel at any time. Reply HELP for assistance or contact support@gomega.ai. Carriers are not liable for delayed or undelivered messages.

Consent to receive text messages is not a condition of purchase. If you change or deactivate your number, update your information promptly to prevent messages from being sent to a reassigned number.

Affiliate program terms

By participating in the MEGA Affiliate Program, you agree to these terms in addition to the general Terms of Use.

Affiliate eligibility and commissions

Affiliates must be at least 18 years old. We may approve or reject an application at our discretion.

Affiliates earn an 8.5% recurring commission on subscription payments received from referred customers. Commissions are payable only on successfully processed payments that are not refunded or charged back. Payouts are managed through Tolt after payment clears.

Affiliate payouts and tracking

Payouts are issued monthly through Tolt to a connected Stripe account. A $50 minimum applies, and smaller balances roll into the next payout period. Affiliates are responsible for transaction fees and taxes.

Referrals are tracked for thirty days after the initial click. A commission is earned when a referred customer subscribes during that period and the payment otherwise qualifies.

Affiliate prohibited conduct

• Do not misrepresent our products or services.

• Do not use spam, misleading advertisements, or illegal referral practices.

• Do not bid on our brand name or misspellings in paid search campaigns.

• Do not self-refer or earn commissions on your own account.

Affiliate termination and changes

We may suspend or terminate affiliate accounts for violations, fraud, or misuse. Valid unpaid commissions will be honored unless they were obtained fraudulently.

We may modify or discontinue the Affiliate Program at any time. Continued participation constitutes acceptance of updated program terms.