We're looking for an Account Manager

The Role

We are hiring an Account Manager to serve as the primary point of contact for Mega’s customers and help them grow successfully on our platform.

This role owns customer relationships end-to-end, including performance reviews, QBRs, issue resolution, upsell strategy, and being the customer’s internal advocate. You will work cross-functionally with Product, Engineering, and Growth to ensure customers get maximum value from Mega’s AI-powered growth engine.

You Will

• Serve as the day-to-day point of contact for Mega customers, building trust and long-term relationships.

• Conduct regular performance reviews, analyze customer results, and proactively surface opportunities to improve outcomes.

• Identify and drive upsell opportunities for additional Mega products and solutions.

• Work cross-functionally to resolve customer issues and be the internal voice of the customer with product and engineering teams.

• Develop repeatable communication rhythms, processes, and playbooks that help Mega scale customer success.

• Maintain a deep understanding of Mega’s product suite and guide customers on best practices.

What Success Looks Like

You will have built deep relationships across your customer portfolio and become a trusted partner. You will consistently help customers achieve strong performance, increase adoption of Mega’s products, and contribute meaningful revenue via expansion.

You will establish predictable communication cycles, create clear internal feedback loops, and help the team identify customer needs and opportunities at scale.

You Might Be a Fit If You:

• Have Account Management, Customer Success, or other client-facing experience.

• Are personable, love talking to customers, and naturally build rapport.

• Are highly organized and can manage a large book of business independently.

• Are comfortable owning revenue-related responsibilities (upsells, expansions).

• Enjoy working cross-functionally and being the customer’s advocate internally.

• Are excited about AI and want to help SMBs unlock its value.

• Nice to have: Experience with marketing,sales software, ads, or SEO.

Why Join Us

• Massive Impact: You will own customer outcomes and directly influence retention and expansion revenue.

• Autonomy: Full control over your accounts, your playbooks, and how you drive customer results.

• Upside: This role can scale into senior AM positions, strategic accounts, or leadership.

• Market Size: SMBs are the engine of the U.S. economy, and this segment has huge room to grow with AI.